Experts argue that between half and up to 80% of all interpersonal communication is non-verbal. There is no doubt, non-verbal communication is shocking and can make or undo a message. This type of communication goes far beyond the simple lack of the spoken word.
These are gestures with your hands, eye contact, posture, body movement and the way we tilt or nod with your head. It’s how we present ourselves and how the audience receives us. Nonverbal communication plays an important role in the transmission of intentional and unintended messages, so it is important to take it seriously and do it right.
But how do you realize the nonverbal signals you have? How do you adjust them for optimal effect? To begin with, you need to understand the non-verbal signals you’re sending. Look at yourself in a mirror, record on video or have a friend or colleague observe you in a simulated conversation and give you feedback. You might be surprised at what you see and learn.
communication In your non-verbal communication it is your gestures who speak without words, so you should keep the following in mind:
- Take into account the posture. You must be comfortably upright, tilted towards the person you are talking to to to convey an open and accessible message. Conversely, slouching or moving away from someone can make you look angry or inaccessible.
- Watch your arms. Arms should be comfortably next to you or on your lap if you are sitting. If you are on a podium or table, your arms can rest on the object. Do not cross your arms, finger signals or use erratic gestures with your arms. Many people naturally make gestures with their arms when they speak. Be aware of yours and work to calm the movements. Putting your hands on your hips or behind your back can send a message that you are bored, angry or unpleasant.
- Firm eye contact. People who do not look others in the eyes or change their eyes do not seem reliable. You can still review notes, but make sure your eyes make contact with the person you’re talking to during most of the conversation. Some people blink quickly when they are nervous, or they blink very little when they concentrate. Both ends are not natural and will distract the message you’re trying to send.
- Keep in mind facial expressions. People’s expression changes depending on the moment or feeling you have. Each of your expressions will transmit a message and may alter the direction of the conversation.
- Calm your restlessness. Restless are often seen as boring, impatient, or distracted. Depending on your restless habit, you may also seem anxious or angry. Examples here include taking or touching your fingers, playing with your nails, touching or rotating pens or other small objects, and often changing your legs or sitting position.
- Pay attention to a disconnection between your verbal and non-verbal. The most common example of this is to say that you are happy or “fine”, while frowning with your shoulders dropped. This is inconsistent and can bother other people. Worse still, it is important to note that when there are incongruous behaviors in a conversation, people will naturally concentrate on unsaid messages. Then moods and emotions will prevail.